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Post by Shade on Jan 7, 2018 12:44:14 GMT 1
IMPORTANT: We know that a lot of you having troubles with starting the game, and we try to fix it. But we need to gather as many infos as possible. Please people with struggle, like not loading or taking 10-20 tries to make it run, show us what error log you get! Push windows button + R then type or copy eventvwr.msc
check whats there, then right after your game failed to load check if new error log is generated!
If yes please take an SS so we can see the exception address + exception code. Comment it with windows version under this thread, every response helps, if no new log generated after crash, then please comment no new log + windows version! Thank you!
How to get windows version?
open Startmenu and search winver
As far as we know people with version 6.1 (working version 7601: service pack 1) windows 7 ultimate the game loads up without any problem. Is you have the same version comment if this is true for you or not.
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Post by mrvamps on Jan 9, 2018 18:20:13 GMT 1
Hey Shade, I just downloaded the client, installed, fired up the launcher and let it patch. everything there went with no issues. i then load in to the game let it load up(the christmas splash load) and after 100.0% load within a few mins, i get Dekaron Execute has encounter and error. I have log and will paste it below. I'm running windows 10 ver 1709 OS Build 16299.125 -----Begin Paste of Event Viewer Log ----- - System
- Provider
[ Name] Windows Error Reporting - EventID 1001
[ Qualifiers] 0 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated
[ SystemTime] 2018-01-09T17:10:36.416162400Z EventRecordID 5182 Channel Application Computer BeastBox Security
- EventData
109235536069 1 APPCRASH Not available 0 Dekaron.exe 1.0.0.1 4eaf8782 KERNELBASE.dll 10.0.16299.15 2cd1ce3d e06d7363 001008b2 \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERED5E.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER24F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER25B.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28B.tmp.txt C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Dekaron.exe_e431e6cffb332ebcb5b7d2711b551dfde3392f_80990a8e_511009be 0 2ac8cdfc-f2e4-473d-a861-6e3be0cbef8d 268435456 eedfc9a06cb4fe84a49562f5b66fe348 ----- End Posted Data -----
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